Refund & Return Policy
At Luki Lab, we value your satisfaction. If you are not fully satisfied for any reason with our product, you may return your purchase in its original condition and packaging for a refund within 30 days of receipt.
To initiate a return, please submit a message describing the nature of your request on our contact form. Once the request has been received and accepted, Luki Lab will provide you with an RMA (Return Merchandise Authorization) number, which will need to be placed on the outside of the package you're shipping the product in. Return requests will be processed within 2 business days.
- No return will be accepted without an RMA number.
- We may request pictures or additional information to satisfy your request.
- If you have requested a refund, be advised that returning funds may take 7-10 business days to appear in the account used to make the purchase.
Return Shipping Costs
Luki Lab will provide a prepaid return shipping label in cases where orders have arrived in damaged condition or are confirmed by a company representative to be inaccurate. We may request pictures or additional information to satisfy your request.
For all other cases, return shipping costs are the responsibility of the customer. Luki Lab will not reimburse or provide credit for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must arrange with customer service for return shipping prior to placing the items back in transit to Luki Lab.
Ship return packages (with your RMA# on the outside) to:
Luki Lab Returns
28 Executive Park, Suite #200
Irvine, CA 92614
We look forward to hearing from you. Thank you for shopping with Luki Lab!