FAQ - Frequently Asked Questions

Have questions about Luki Lab? Need an order faster? Need your tracking number? Find answers and resources to frequently asked questions right here on the Luki Lab FAQ Page.

Need to reach us?

Email customerservice@lukilab.com
Call 1-888-551-4258
Chat is visible in the lower right of the page when available.

How long will it take to get my order?

    Orders ship within 1-2 business days, but normally ship same day if ordered before 2pm EST. Economy (Standard) shipping averages 5-7 days transit time once shipped. All orders receive an email with tracking information when your order ships. 

      Where is my tracking info? How do I track my order?

        All orders receive a Shipping Confirmation email with tracking information as soon as your order is scheduled to leave our warehouse. If you didn’t receive a tracking number, login here to track your order or contact customer service for assistance.

          What is your Return Policy?

          Click here for more on Returns, Refunds, and Exchanges.

            Can you ship to my address?

            We ship to standard residential and business addresses within the contiguous 48 United States (coast to coast).

              My tracking shows my order as delivered but I haven't received it.

              Sometimes shipping carriers like USPS will show a package as delivered previous to it actually being delivered. Your package will most likely be delivered within a few days, but it’s a good idea to check with your neighbors and/or post office for more information. 

              We are not able to guarantee responsibility for packages that have been reported as delivered by the carrier, but we are happy to review on a case-by-case basis.

                Can I cancel my order?

                  Orders are typically shipped same day, so cancellation can be tricky unless you let us know right away after placing your order. We know that life often surprises the best of us, so we will do our best to accommodate you whenever possible. Contact us here. 

                     Where can I buy your products?

                      Luki Lab products are available right here on our website as well as finer retail toy stores across the United States. Click here to find a retail store near you.

                         Can I get faster shipping?

                        We can usually expedite your shipment using an expedited shipping method for an additional charge, but this is quite expensive for most destinations. If you need a rushed shipment, please reach out to customer service for assistance previous to ordering.

                          Where are the Building Instructions?

                          If you're missing instructions for your purchase, don't worry! You can navigate to the detail page for the product you purchased or see our Building Instructions page for a complete list. 

                           

                          Please don't hesitate to contact us about anything you might need!
                          We're here to help.😊

                          -The Luki Lab Team